Director, Operations

Bronx, NY

PRIMARY FUNCTION/PURPOSE:  

The Director, Operation is responsible for over-seeing the daily on going and long term maintenance of the facility.  This person is the supervisor of the facility Security Services and Maintenance Department.  He/She plans and implements training and safety workshops for the Safety and Maintenance personnel.  Other responsibilities include the screening, fingerprinting and background investigation of Icahn House employee’s and residents.

ACCOUNTABILITY:

  • The Director, Operations reports to the Executive Director.
  • The Director, Operations is on call twenty-four (24) hours a day, seven (7) days a week.
  • In the event you will not be reachable, it is your responsibility to advise Security and to provide them with a contact number for the person responding to emergency calls.   

RESPONSIBILITIES:  

The following is illustrative and not inclusive.  Other job related responsibilities may be assigned by the Executive Director.   

A.              Planning/Administration
  • Participate in agency-wide planning process as requested.
  • Prepare and submit all required information for all Safety personnel (fingerprinting, background investigation, eight-hour training certificate, and
  • Sixteen-hour on the job training certificate) as mandated by the New Security Guard Act of 1992.
  • Submit background investigation reports on employees and residents, when requested by Executive Director.
  • Oversees inventory control.
  • Ensures compliance with building and safety regulations.
  • Prepare monthly report and I.A.C. reports.
  • Attend court hearings as requested by Executive Director.
  • Attend all staff meetings.
  • Implement mandated policies as stated in Safety and Law Enforcement Regulations.
  • Manage facility maintenance.
  • Supervise, monitor and evaluate safety and maintenance personnel and recommend raises/promotions when requested.
  • Contact and contract local vendors for repairs when needed.
  • Recruit staff and recommend staff hiring, discipline and termination to Executive Director as applicable.
  • Monitor conformance of program with agency personnel policies.
  • Process identification for residents and staff.
  • In conjunction with the Executive Director, responsible for seeing that appropriate personnel forms are completed for all new and terminated employees and that information is updated as needed.
  • Conduct fire drills and apartment inspections.
  • Maintain necessary certifications for standpipe and sprinkler system.
  • Effective leadership and communication skills
  • Team building
  • Strong organizational and managerial skills
  • Ability to work under pressure
  • Participate in budget development process.
  • Prepare and/or supervise preparation of billing materials as required and submit to Executive Director.
  • Maintain and sign time sheet for staff and submit to the Executive Director.
  • Maintain facility vehicles
  • Maintain inventory of supplies.
  • Maintain Security Systems.
  • Maintain Fire Alarm Systems.
  • Work with area agencies and Police Precinct as required, in promoting safety awareness.
  • Oversee program, specific events in consultation with Executive Director.   
  • THE FOLLOWING SKILLS ALSO REQUIRED:
  • FISCAL:
  • DIRECT SERVICES:
  • PUBLICE RELATIONS:  

PROFESSIONAL RESPONSIBILITIES:

  • Promote Icahn House philosophy.
  • Support the agency’s code of ethical conduct.
  • Engage in promoting professionalism among staff and clients.
  • Engage in on going staff development to improve personal and professional skills.
  • Support the professional growth and development of colleagues by sharing materials and information and providing helpful feedback and encouragement.
  • Attend staff meetings, workshops and in-service training provided by the agency.
  • Demonstrate a commitment to excellence in professional conduct.   

KEY MEASUREMENTS:  

  • Maintain an open line of communication with all departments, clients, vendors and external agencies involved with Icahn House.
  • Submit to the Executive Director a written monthly report outlining concerns/problems as it relates to the internal/external physical structure of Icahn House.
  • Prepare all paperwork accurately, timely and complete as it relates to purchase orders, employment matters, investigations and/or payroll reports.
  • Ensure that ALL vacant units are brought on-line within 48-hours or sooner, unless there is documented evidence of damage to the unit.
  • Ensure that ALL client identification cards are in place within 48-hours or sooner of a clients arrival at Icahn House.
  • Must be knowledgeable with, and ensure that the complete Security Team understand and can effectuate New York State Department of Homeless Services Procedure No. 03-003 (criteria for reporting incidents).   

MINIMUM QUALIFICATIONS:  

  • Two years management experience in Security Service or Law Enforcement. 
  • Four years experience in Building Maintenance with management skills and staff supervision. 
  • Law Enforcement of Engineering Degree will be considered in lieu of experience.
  • Valid New York State Driver’s License
  • F80 Certification