Regional Director of Programs
The Regional Directors of Programs provide leadership, direction, and management to Transitional Housing Programs to ensure compliance with all legal, regulatory, and contractual requirements. Provides leadership and direction to the Program Directors to ensure the development of strong cohesive program services teams who can sustain and support the vision and mission of the organization by achieving organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES including the following. Other duties may be assigned:
• Participates in the framing of the vision and direction of current and future programming for the organization in keeping with the organization’s strategic goals and objectives.
• Establishes and measures organizational performance against goals to ensure families receive quality services.
• Initiates, develops, and revises policies and procedures.
Contract and Program Management:
• Leads the Hotel Directors in developing strategies, which ensure programs are meeting regulatory compliance requirements and DHS contractual obligations.
• Collaborates with the Regional Director of Facility Operations in ensuring that facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.
• Supports the Hotel Directors in the development of annual operating budgets and recommending priorities in the budget process.
• Collaborates with Hotel Directors in ensuring that programs operate within budget.
• Collaborates with the Regional Director of Facility/Operations and the Hotel Directors in ensuring that programs operate at 95% capacity.
Metrics & Performance Management:
• Collaborates with the Hotel Directors in the development of annual program goals and targets which support the mission and vision of the organization. Monitors program performance against goals and supports the Directors in developing strategies to ensure the achievement of goals.
• Collaborates with the Hotel Directors in developing strategies to ensure programs meet/exceeds DHS performance metrics.
• Collaborates with the Senior Director of Quality Assurance and Hotel Directors in developing processes and monitoring tools to ensure that programs meet/exceed governmental/funder compliance standards.
• Participates in internal audits and in the development of corrective action plans.
• Reviews OTDA and DHS audits and participates in the development of corrective action plans.
• Leads and/or participate in CQI committees and projects.
Staff Management & Development:
• Hires, trains, and provides coaching and support to direct reports. Provides on-going performance feedback and reviews in accordance with organizational policies.
• Collaborates with Human Resources in addressing staff performance issues.
• Promotes collaboration and effective communication amongst staff and between divisions through the development of interdisciplinary teams to achieve organizational goals.
• Facilitates effective communication with other staff within the interdisciplinary context, participates as an active member of the Homeless Services Senior Team and contributes to staff meetings.
• Liaise with OTDA & DHS with respect to regulatory and contractual requirements.
• Represent the organization at external meetings.
Education: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. Master’s Degree in an appropriate human or social service field and at least six (6) years of related work experience in a non-profit executive or upper-management position. Or a Bachelor’s degree in appropriate human or social service field and at least eight (8) years of related work experience in a non-profit executive or upper-management position.
Experience: Experience with program development and management, assessment and evaluation, governmental and social services funding, and compliance management.
Related Skills: Knowledge of office systems; MS-Office preferred. Process Improvement, Analyzing Information, Strategic Planning, Verbal Communication, Emphasizing Excellence, Attention to Detail, and dealing with multi-site organizational issues.
Other Requirements (including Physical Demands)
• Travel required.
• May be required to work long hours and a varied schedule.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.