Provide direct casework services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place to enable the successful relocation of families to permanent housing. In addition, assist Casework Supervisor in providing guidance and support to social service staff.
- Utilizing the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) complete family’s intake assessment, service plan/independent living plan, housing, next step conferences/transfers, incident reports, progress notes, etc.
- Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES),
- Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES) ensure that all information is updated in system in a timely fashion as required by DHS.
- Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements and services thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless.
- Initiate, develop and maintain relationships with housing resources and advocacy groups such as NYCHA, HPD, Section 8, Supporting Housing and other organizations to share information on current and future housing resources and to assure that clients transition to permanent housing and reduce the length of time families are homeless. Guide and prepare client for housing interviews.
- Coordinate services, as needed, to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting and money management skills so the goal of permanent housing may be realized.
- Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document progress of service plans and document all significant interactions with or on behalf of the clients to ensure the clear, effective delivery of service to families and the provision of high quality social services that are in compliance with the State, City and Agency regulations.
- Develop and maintain appropriate helping relationships with the families to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals.
- Conduct unit inspections and complete as required by the Department of Homeless Services to ensure that families are living in a healthy and safe environment.
- Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement.
- Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services.
- Facilitate groups, as designated, to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing.
- Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State and City regulations.
- Facilitate effective communication among staff, both within the Casework Unit and with other staff members. Ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and discharge and changes in public assistance cases to ensure the smooth functioning of the family and compliance with numerous regulatory agencies.
- Assist in the transferring clients in and out of the program, when required.
- Serve as a role model to staff and represent the agency in a professional manner.
- Provide staff with guidance and support regarding Community Resources, Department of Homeless Services Mandates and CARES System.
- Notify Casework Supervisor of issues or concerns that arise in the office that are in violation of CRF-Cluster Model Program’s Employee Handbook and Social Service policies and procedures.
- Compile information from staff in regards to needed internal and external reports, when applicable.
- Compile and report all pertinent information regarding priority one incidents such as Domestic Violence, Death, Injury, etc. that occur on site to the Casework Supervisor.
- In absence of Casework Supervisor, inform Director of Social Services or Executive Director of crisis situations. The Senior Caseworker will then be responsible for keeping superiors abreast of major issues and to follow through on incidents according to DHS protocol before departing for the day.
Review accessible information from Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc.
- Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures.
- Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance.
Frequent interaction with diverse clients to assess and respond to their needs.
Collaborative working relationships with and guidance to, volunteers who provide assistance in the facility.
Regular contact with other program and Social Services staff to ensure team delivery of consistent high quality services.
Education: Bachelor’s degree in Social Work or related field required.
Experience: Minimum of one to two years experience in social services, counseling, crisis intervention, family services, preventive services or housing services. Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and family dynamics treatment is necessary.
Related Skills: Excellent interpersonal and communication skills, both written and verbal. Bilingual language ability highly desirable. PC literate, with MS-Office.